Susannah Lovis, who opened her boutique in the Burlington Arcade in 2008, specialises in unique fine jewellery pieces that work to the exact specifications of the client, whether antique, bespoke contemporary designs or remodelled inherited pieces. Lovis is full of romantic anecdotes about her customers: "We had one man who came in and looked at every single ring, not just once but several times," she says. "At the end of each visit he would always come back to the same one. In the end, he didn't have the courage to buy it and proposed without a ring. Newly engaged, he brought his fiancée in to meet us. With no prompting she chose the exact ring that he had considered so many times before."